Midas HD96
Thank you for purchasing your Midas HD96 console from Polar. To assist in getting the most out of your desk and to help with support moving forwards, please read the following information
Midas M Cloud
Your HD96 can be connected to Midas M Cloud to download showfiles, keep firmware up to date and facilitate service support. If you have not already done so, please visit MCloud to create an account:
Once you have an account, please log on via your HD96 console and register your console.
Please update the console and any I/O (if needed) to the latest firmware
When you connect the console to the M Cloud in the future, you will receive notifications informing you if there is a new firmware update available (some updates will take a while to load, so please only update the console when you have time to do so – i.e. not when the band are about to take the stage!)
Music Tribe Community
Please register yourself on the Music Tribe Community at https://community.musictribe.com/.
If you have any questions regarding operation or software bugs etc, you can log on to the support page and ‘request a ticket’, which will then be answered online by Midas engineers.
In the unlikely event of a serious show stopping issue
Please register the problem on the Music Tribe Community support ticket page first. This then enables everyone involved at Midas to see the progress of the issue. Please include the serial number of the desk, date(s) & times of fault occurrence and if possible a short video of the fault. Please also include your contact details, so they can deal directly with you to fix the issue asap.
There is also a MIDAS HD96 EMERGENCY CUSTOMER SUPPORT PHONE LINE, which covers Europe and the US time zones (please only call this number for serious issues).
+1 (702) 842 9501
After obtaining a ‘support ticket number’, when you call the emergency number you will be asked to confirm the ticket number, your contact details and current problem, and they will then be able to help to resolve the problem.
Because your console can be logged onto the Midas M Cloud, Midas engineers will be able to check the log files (once you have agreed to share them via the console) remotely and diagnose the problem, thus saving considerable time.
Please also keep [email protected] in the loop if you have any questions regarding operation or are having problems, again referring to your support ticket number.
Spare Parts
If you need to order any spares for your desk please visit our online spare parts request page https://www.polarrarequest.co.uk/view.php?id=26656